Privacy Policy

Welcome to Burntide ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how Burntide collects, uses, stores, and protects your information when you visit and use our website, burntide.ca.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide when you:

Place an order
Contact customer support
Subscribe to newsletters or promotional communications
Complete forms on our website
Participate in surveys or promotional activities

The information collected may include:

Name
Email address
Billing and shipping information
Phone number
Payment-related information
Other information you choose to provide

We may also automatically collect certain technical information, including:

IP address
Browser type
Device information
Operating system
Website usage data
Cookies and tracking information
How We Use Your Information

We use collected information for the following purposes:

Processing and fulfilling orders
Providing customer support
Improving website performance and user experience
Sending order confirmations and updates
Responding to inquiries and requests
Preventing fraud and unauthorized activities
Complying with legal obligations
Delivering promotional and marketing communications where permitted
Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and collect analytical data.

Cookies may be used to:

Remember user preferences
Improve website functionality
Analyze website traffic
Support advertising and marketing efforts

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers who assist us with:

Payment processing
Order fulfillment
Website hosting
Email communications
Marketing services
Analytics and performance monitoring

These service providers are required to protect your information and use it only for authorized business purposes.

We may also disclose information when required by law or to protect our legal rights.

Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Services

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of third-party platforms. We encourage users to review the privacy policies of any external websites they visit.

Email Communications

By providing your email address, you may receive transactional communications related to your orders as well as promotional emails if you have opted in to receive them.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

Children's Privacy

Burntide is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take appropriate steps to remove it.

Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

Accessing your personal information
Correcting inaccurate information
Requesting deletion of personal information
Restricting certain processing activities
Withdrawing consent where applicable

To exercise your privacy rights, please contact us using the information provided below.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will become effective upon posting the revised version on this page. We encourage users to review this policy periodically.

Contact Us

If you have questions regarding this Privacy Policy or our data practices, please contact us:

Burntide

Website: burntide.ca

Email: Help@burntide.ca

We will make reasonable efforts to respond to your inquiries in a timely manner.